Xfinity's bot notification tool looks for patterns coming from your home network that match our infection libraries. If we suspect that a device on your home network is infected, we will send you an alert via email and via a browser notification. You can then run through the steps below to remove the infection from your devices.
How our proactive bot notification works
![]() Norton Security Online From XfinityHOW TO REMOVE MALICIOUS SOFTWARE AND HELP PROTECT YOUR COMPUTER
Find your Norton product key; Download your Norton product purchased from a retail store; Transfer your Norton protection from one device to another device; Download and install Norton Secure VPN; Install Norton device security on Mac; Remove all Norton programs for Mac using the RemoveNortonMacFiles tool; Compatibility of Norton products with. Step 2 - Download Norton Security software included with your Internet service. As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Online, which is included at no additional charge with your Xfinity Internet service, click here to download. Download and Install Norton Mobile Security on Your Mobile Device. Learn how to set up Norton Mobile Security. Xfinity Internet customers can download Norton Security Online by doing the following: Download here Go through the steps, which will include removing any existing anti-virus software from your computer, and install Norton Security Online.
Step 1 - Run an online anti-malware tool
These tools are more effective against specific malware infections. We suggest running these tools until you receive confirmation that your system is no longer infected:
Download Norton Internet Security For Comcast Mac Mail
Following successful removal of the infection, please consider changing all of your passwords, since they may have been compromised.
Step 2 - Download Norton Security software included with your Internet service
As with other software, ensure that your security software is also up-to-date. If you haven't downloaded the top-rated Norton Security Online, which is included at no additional charge with your Xfinity Internet service, click here to download now.
Step 3 - Update your software, browsers, and operating systemXfinity Customer Norton Free Security Download
Outdated Java and Adobe Flash versions are particularly vulnerable to virus infections.
Also, make sure your computer has the latest version of Operating System (OS). If you haven't updated your computer in a while, please do so.
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December 2020
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